Local Services

In this section you can search a comprehensive directory of local services for young children and their families by category. You will find contact information, a brief description of services provided, and links.

Please note: This is only a list of available resources and does not mean an endorsement from Smart Start of Mecklenburg County.

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Ada Jenkins Center
P.O. Box 1842
212 Gamble Street
Charlotte, NC 28036
Phone: 704-896-0471
The Center continues to promote the importance of education and equal opportunity for all citizens. The Center has become a resource hub for North Mecklenburg and South Iredell Counties and a well-respected model for community centers in the region.
Harvey B. Gantt Center
African-American Cultural Center
551 S Tryon St
Charlotte, NC 28202
Phone: 704-374-1565
The Harvey B. Gantt Center for African- American Arts + Culture  celebrates the contributions of Africans and African- Americans to American culture and serves as a community epicenter for music, dance, theater, visual art, film, arts education programs, literature and community outreach.
Alexander Youth Network
6220 Thermal Road
Charlotte, NC 28202
Phone: 704-366-8712
Website: Alexander Youth Network
Alexander Youth Network provides quality professional treatment to children with serious emotional and behavioral problems. We deliver an effective and efficient array of services, enabling children and their families to exercise self-determination, achieve their potential, and become positive contributors to society.
American Red Cross – Charlotte Metro
2425 Park Road
Charlotte, NC 28203
Phone: 704-376-1661
Website: American Red Cross – Charlotte Metro
Classes in babysitting for teens and adults to promote safe child care. Disaster relief for individuals and communities. Special services for members and families of the Armed Forces. Classes in Spanish.
Another Choice for Black Children, Inc.
2340 Beatties Ford Road
Charlotte, NC 28216
Phone: 704-394-1124
Website: Another Choice for Black Children
A licensed adoption and foster care agency that recruits, trains and provides post-adoption assistance to families who desire to adopt or foster African American and other special needs children.
Mecklenburg County Area Mental Health
Sam Billings Center
429 Billingsley Road
Charlotte, NC 28211
Phone: 704-336-6404
Website: Mecklenburg County Area Mental Health
Client rights coordinator assists consumers with concerns about access to services within Area Mental Health, Developmental Disabilities and Substance Abuse Services. Services include consultation, resolution of complaints, referrals, education and training. Programs and services available in Spanish
Arts & Science Council
227 W. Trade Street – Suite 250
Charlotte, NC 28202
Phone: 704-372-9667
Website: Arts & Science Council
Council raises funds and coordinates activities for 54 affiliate cultural organizations. Many of these groups provide free programs as well as educational outreach programs in schools.
Autism Services of Mecklenburg County Inc.
2211-A Executive Street
Charlotte, NC 28208
Phone: 704-392-9220
Website: Autism Services of Mecklenburg County Inc.
To provide the highest quality residential and support services for adults with Autism, Traumatic Brain Injury (TBI) and other disabilities by listening to and respecting the rights and wishes of each individual and their family, and assisting them to be active and involved members of the community.
Autism Society of NC
505 Oberlin Road, Suite 230
Raleigh, NC 27605
Phone: 704-536-7222
Website: Autism Society of NC
The Autism Society of North Carolina improves the lives of individuals with autism, supports their families, and educates communities.
Berean Seventh Day Adventist Church
Community Service Program
1332 Oaklawn Avenue
Charlotte, NC 28202
Phone: 704-377-4741
Website: Berean Seventh Day Adventist Church
Emergency help with food, clothing, furniture, medication refills and some bills. Free meal on Saturdays from 1:30 p.m. – 3:30 p.m.
Bethany Christian Services
P.O. Box 470036
Charlotte, NC 28247
Phone: 704-541-1833
Fax: 704-542-1311
Website: Bethany Christian Services
Domestic and international adoptions.
Bethlehem Center, Inc.
2705 Baltimore Ave.
Charlotte, NC 28203
Phone: 704-375-1417
Fax: 704-371-7432
Website: Bethlehem Center
Child care, HeadStart, Bright Beginnings classroom, after-school program, services for children with special needs. Occasional one-time financial assistance for mother of child in program needing help purchasing medications or paying household bills.
Briar Creek Outreach
1451 Briar Creek Road
Charlotte, NC 28205
Phone: 704-537-1388
Hispanic/Latino focus
Carolinas Latin Dance Company
4228 Woods End Lane
Charlotte, NC 28277
Phone: 704-759-8200
Promotes Latin American culture, teaching youth 10 years and older dances from accross Latin America.
Carolinas Medical Center
1350 S. Kings Drive
Charlotte, NC 28207
Phone: 704-355-2165
Website: Carolinas Medical Center
Dental clinic available to all Mecklenburg County residents regardless of insurance or ability to pay. Only Level I Emergency Trauma center in Charlotte.
Carolinas Poison Center
PO Box 32861
Charlotte, NC 28232
Phone: 800-222-1222
Website: Carolinas Poison Center
Information about toxic substances and treatment for victims exposed to potential poisons including drugs, plants and mushrooms, pesticides, snake and spider bites, and a wide variety of household cleaners and chemicals. Available in Spanish
Center for Urban Ministry
945 N. College St.
Charlotte, NC 28202
Phone: 704-347-0278
Website: Center for Urban Ministry
An interfaith organization committed to helping the poor, homeless and others in need. Operates St. Peters Soup Kitchen to anyone wanting a meal “no questions asked”.
Central Piedmont Community College
1201 Elizabeth Avenue
Charlotte, NC 28202
Phone: 704-330-6393
Website: Early Childhood at Central Piedmont
Associates degree in Early Childhood Education; state-required courses for child care directors and individual Early Childhood Education traditional and online courses. ESL & Spanish parenting classes.
Charlotte Area Fund
901 N. Tryon St.
Charlotte, NC 28202
Phone: 704-372-3010
Website: Charlotte Area Fund
Pre-job counseling and training, referrals to employers, uniforms, tools, transportation, GED preparation, free computer classes.
Charlotte Ballet
701 N. TRYON ST.
Charlotte, NC 28202
Phone: 704-372-0101
Website: Charlotte Ballet
Dance Place is the official school of the North Carolina Dance Theatre (NCDT). Trains students in variety of dance styles and traditions. Weekly classes, day camps, creative movement and pre-ballet available for children ages 3-6.
Charlotte Chemical Dependency Center
100 Billingsley Road
Charlotte, NC 28211
Phone: 704-376-7447
Pioneering in substance abuse services for Latinos using bilingual and bicultural professionals.
Charlotte Children’s Choir
128 S. Tryon Street
Charlotte, NC 28230
Phone: 704-374-1892
Website: Charlotte Children’s Choir
Local performing arts organization includes 225 children ages 8-18 in five choirs.
Charlotte Emergency Housing Inc.
300 Hawthorne Lane
Charlotte, NC 28204
Phone: 704-335-5488
Website: Charlotte Emergency Housing Inc.
14 bedroom facility provides short-term shelter and comprehensive services for homeless families and single women. This is the only County shelter that accommodates families with adult or adolescent males. Rainbow Room licensed child care facility on site for up to 12 preschool children.
Charlotte Parent
Charlotte, NC 28202
Website:  Charlotte Parent
This website has up-to-date camp listings and much more information for parents.

Charlotte Speech and Hearing
741 Kenilworth Avenue, Suite 100
Charlotte, NC 28204
Phone: 704-376-1342
Website: Charlotte Speech and Hearing

Diagnostic, screening and therapeutic services for children with language, speech and hearing disorders. United Way supported services are free or provided on a sliding fee scale. Limited scholarship monies are available.
Charlotte Symphony
201 S. College St. #110
Charlotte, NC 2824428202
Phone: 704-332-6136
Website: Charlotte Symphony
Series of four Saturday morning Lollipop Concerts for children, by subscription. Free Summer Pops concerts in June and July. Concerts also performed in surrounding region.
Charlotte-Mecklenburg Schools
1900 Newcastle Street
Charlotte, NC 28202
Tailored instruction in English language skills. Elementary ESL students participate in mainstream classes. Middle and high school students receive instruction in sheltered content courses.
Project Child Find
N.C. Department of Public Instruction
Preschool Exceptional Children
Phone: 704-343-6960
North Carolina has a continuing Child Find procedure in place to locate all children with disabilities residing in the State, including children with disabilities attending private schools, regardless of the severity of their disability, and who are in need of special education and related services.
Children and Family Services Center
601 E. 5th Street
Charlotte, NC 28202
Phone: 704-943-9400
The Center allows the partner agencies to make differences in the lives of many more families than was once possible.  Many of the families and children who receive the services provided at the partner agencies face multiple challenges on a daily basis.
Children’s Arts Project
9709 Sam Furr Rd
Huntersville, NC 28078
Phone: (704) 896-8823
Non-profit, family friendly programs. Call for more information.
Children’s Developmental Services
Carlton Watkins Center
3500 Ellington Street
Charlotte, NC 28202
Phone: 704-336-7100
Children’s Developmental Services help children 0-5 who are at-risk for problems in physical, intellectual or social/emotional development. Early intervention needs are identified through screening and evaluation. Home-based parent education and support for families of children with known delays
Children’s Theatre of Charlotte
300 E.7th Street
Charlotte, NC 28202
Phone: 704-973-2800
Year-round classes for children ages 3-18 encourage and enhance creativity. Special performances for young audiences.
Chinese American Association of Charlotte Programs for Asian born Americans
Christian Adoptive Services
624 Matthews-Mint Hill Road – Suite 134
Charlotte, NC 28105
Phone: 800-453-1011
Full service adoption agency provides homeless, abandoned or surrendered children the opportunity to have a Christian family. Services include placement, counseling, follow-up for local adoptions and international adoptions.
Salvation Army of the Carolinas
501 Archdale Drive
Charlotte, NC 28217

Phone: 704-333-6635
Food, Christmas gifts and financial aid for families at holiday time. Must be referred by social worker or service agency.
CMC Randolph Behavioral Health
501 Billingsley Road
Charlotte, NC 28211
Phone: 704-358-2700
Emergency services for patients in emotional or mental distress, inpatient hospital. Individual (child, adult & adolescent), family and group therapy by appointment.
Cole Memorial UMC
2022 West Sugar Creek Road
Charlotte, NC 28262
Phone: 704-596-2356
Food Baskets for those in need.
Community Link
601 E. 5th St., Suite 220
Charlotte, NC 28202
Phone: 704-334-7288
Limited emergency assistance for victims of domestic violence. Counseling and family support services for adults and children. Supportive services to families and individuals regarding transitional and permanent housing.
Community Outreach Christian Ministry
1800 Brewton Drive
Charlotte, NC 28206
Phone: 704-333-4280
Non-denominational church. Food and clothing supplied to those in need. Self-referral. Food pantry open Monday – Friday – 10 a.m. – 2:00 p.m.; limited to once every 60 days. Free lunch served on Tuesday and Wednesday. Clothes given to those in need. Furniture when available Tuesday evening.
Classroom Central
2116 Wilkinson Blvd.
Charlotte, NC 28208
Phone: 704.377.1740
Website: ClassroomCentral.org
Their mission is to equip students living in poverty to effectively learn by collecting and distributing free school supplies.  They fulfill their mission through four core programs that enable teachers within high-poverty schools to “shop” for free materials they and their students need to learn and achieve. They support over 100,000 students in nearly 200 schools in six school districts.
Community School of the Arts
345 N. College Street
Suite 413
Charlotte, NC 28202
Phone: 704-377-4187
Website: www.csarts.org
Located in Spirit Square. Group and individual classes in visual arts, dance, piano, harp, stringed instruments and more. Suzuki string classes for children ages 3 and up. Some scholarships available.
Connie & Company
P.O. Box 134
Davidson, NC 28036
Phone: 704-892-8528
Website: http://www.davidsoncommunityplayers.org/the-connie-company
Theatre Company focused on children 5 and up.
Council for Children’s Rights
601 E. 5th St., Suite 510
Charlotte, NC 28202
Phone: 704-372-7961
Fax: 704-375-5941
Link: Council for Children’s Rights
Represents and protects rights of children and provides individual case management, class advocacy, public research and education services.
Crisis Assistance Ministry
500-A Spratt Street
Charlotte, NC 28202
Phone: 704-371-3001
Fax: 704-333-4310
Link: Crisis Assistance Ministry
Emergency financial assistance for Mecklenburg County residents. Coordinates public, private and religious donations to provide help with rent, clothing, utilities, vouchers for food.
Cultural Education Collaborative
345 N. College Street
Charlotte, NC 28202
Phone: 704-333-1059
Funding agency for local arts programs.
Cup Ministry. Inc.
1201 E. 36th Street
Charlotte, NC 28299
Phone: 704-331-4806
Emergency food and clothing ministry sponsored by a group of North Carolina churches.
Davidson College Art Gallery
315 N. Main St
Davidson, NC 28035
Phone: 704-894-2520
Link: Davidson College Art Gallery
Changing exhibits by local and national artists.
Developmental Preschool
Children’s Developmental Services
Carlton Watkins Center
3500 Ellington Street
Charlotte, NC 28202
Phone: 704-336-7186
Preschool for children with developmental difficulties; operated by Mecklenburg County Area Mental Health.
Diversity Council of the Carolinas
740 West 5th Street
Charlotte, NC 28232
Phone: 704-338-1888
Fax: 704-553-1303
Link: Diversity Council of the Carolinas
Focuses on diversity issues in the workplace. Sponsors monthly meetings on diversity issues and other events.
Domestic Violence Healthcare Project
Carolinas Medical Center
ED Administration, MCP, Suite 400
1001 Blythe Blvd
Charlotte, NC 28203
Phone: 704-466-3999
Fax: 704-355-9549
Link: United Family Services
Assists patients on-site 24-hours a day, seven days a week including holidays with safety assessment, safety planning, photo injury documentation and referrals. Also offers Women Talk, a support group for women experiencing intimate partner abuse.
Domestic Violence Victim Assistance
Safe Alliance
601 E. 5th St.
Charlotte, NC 28202
Phone: 704-336-4127
Link: Domestic Violence Victim Assistance
Counseling for victims of violent crime and their families in working with the police, courts, and social services system. Special emphasis on domestic violence protective orders and other legal support to protect victims and their children. Crisis intervention, information, advocacy, counseling and assistance with filing for victim compensation is available for victims of rape, child sexual abuse, armed robbery, and families of homicide victims.
Double Oaks Pre-K and Family Resource Center
1326 Woodward Avenue
Charlotte, NC 28206
Phone: 704-343-5042
Link: Double Oaks Preschool
Serves Double Oaks students and children/parents in surrounding neighborhood. Partners in the program include HeadStart, Charlotte Area Fund, Mecklenburg Park & Recreation, Central Piedmont Community College, the Junior League and Smart Start.
Easter Seals NC
5171 Glenwood Ave. Suite 400
Raleigh, NC 27612
Phone: (800) 662-7119
Link: Easter Seals UCP 
Screenings and services for children with disabilities. Leads a coalition sponsored by Smart Start to provide free speech and language screenings for preschool children.
Emergency Assistance Program
500 Spratt Street
Charlotte, NC 28206
Phone: 704-336-4035
Fax: 704-336-3540
Short-term assistance to families with children experiencing a crisis. Assistance may be with shelter, appliances, transportation, food, clothing, prescriptions, etc.
Employment Service
NC Employment Security Commission
500 W. Trade Street
Charlotte, NC 28202
Phone: 704-342-6131
Link: Employment Security Commission
Government agency provides assistance in finding and applying for employment. Bilingual services available for those who have ethnic language barriers.
Family First Community
Michiko Dowdy
3705 Latrobe Dr.
Suite 340
Charlotte, NC 28211
View Map
Phone: 704-804-0688
Email: Email
Link: Website
Family First Community serves children and adolescents with emotional/behavioral challenges (4-20 years old).
Family Outreach & Counseling Center
200 W. Sugar Creek Road
Charlotte, NC 28213
Phone: 704-333-2033
Link: http://familyoutreachnc.com/About_Us.html
This program at Belmont Community Center strives to strengthen families. Offers marital and family therapy, adult and youth support groups, parenting education, mediation.
Family Support Network – Mecklenburg
3900 Park Road
Suite C – The Milford Chapel Building
Charlotte, NC 28202
Phone: 704-535-4289
Fax: 704-535-4557
Link: The Arc of Mecklenburg
Parent-to-parent program provides emotional support, information and referral services to enhance the lives of families of children with special needs, such as cerebral palsy, Down syndrome and other developmental disabilities. A program of The Arc of Mecklenburg County, Inc.
Florence Crittenton Services
1300 Blythe Blvd
Charlotte, NC 28203
Phone: 704-372-4663
Fax: 704-334-8169
Link: Florence Crittenton Services
Residential maternity program for single pregnant adolescents and young women. Prenatal/medical care, parenting education, adoption support education, individual and group counseling.
Folic Acid Awareness Program
March of Dimes
800 Briar Creek Rd., Suite BB201
Charlotte, NC 28205
Phone: 704-377-2009
Fax: 704-377-0950
Link: March of Dimes
North Carolina leads the nation in birth defects of the brain and spine. Women who take multivitamins with 400 mcg of folic acid every day before becoming pregnant can reduce this risk by up to 70%. Call the March of Dimes for more information.
Foundation of the Carolinas
217 South Tryon Street
Charlotte, NC 28204
Phone: 704-973-4500
Link: Foundation of the Carolinas
The purpose of the Foundation For The Carolinas is to advance philanthropy by serving donors, increasing charitable giving and improving our communities. This is a nonprofit organization that assists individuals, businesses and nonprofits to achieve charitable dreams. This Foundation manages over 1,300 funds with a wide variety of assets. They work to improve the community by awarding grants for key community needs, partnering with other community groups to identify and improve critical problems and by building permanent endowments that will benefit charitable organizations year after year.
Good Fellows Club
700 Parkwood Avenue
Charlotte, NC 28202
Phone: 704-333-5040
Emergency assistance for rent mortgage, utilities or prescription drugs not available from other resources to residents of Mecklenburg County. Available only after DSS Emergency Services and Crisis Assistance Ministry has been contacted.
Goodwill Industries of the Southern Piedmont
Job Connection Program
2122 Freedom Drive
Charlotte, NC 28208
Phone: 704-332-0341
Link: Goodwill of Southern Piedmont
Job training and career development services, such as assistance with clothing, writing a resume, etc. for people with barriers to employment.
Guardian Ad Litem
720 E. 4th Street, Suite 206
Charlotte, NC 28202
Phone: 704-347-7843
Protects the best interest of children who are involved in a court proceeding as a result of abuse or neglect. In-home assessment and social support.
H.E.R.O Program – Women’s Commission
700 N. Tryon St.
Charlotte, NC 28202
Phone: 704-336-3210
Link: H.E.R.O Program
This program serves children ages 2 to 18. It includes domestic violence support groups, individual counseling and case management services. Staff specially trained in issues relating to children
Hands On Crafts
Public Library of Charlotte & Mecklenburg Coujnty
Charlotte, NC 28202
Phone: 704-336-2725
Link: Hands On Crafts
This Web site developed by the Public Library and the Mint Museums of Art focuses on North Carolina’s rich craft history. You can play around with pottery, quilting, basketry, and watch real craftspeople at work. Instructions for at-home projects and recommendations for great crafts places to visit are included. Appropriate for all ages, even adults.
Hospice of Charlotte
1420 E. Seventh Street
Charlotte, NC 28204Email: 7043758623 Link: Hospice of Charlotte
Provides a full range of services for patients with less than six months to live and supportive services to their families and loved ones. Services include but are not limited to: Nursing, psychosocial, spiritual, medical social work, respite care and bereavement services.
Housing Authority of the City of Charlotte
400 East Boulevard
Charlotte, NC 28203
Phone: 704-336-5183
Link: Housing Authority of the City of Charlotte
Applications for subsidized housing for low-income families.
International Business Library
Public Library of Charlotte-Mecklenburg County
310 N. Tryon Street
Charlotte, NC 28202
Phone: 704-336-2725
Link: Charlotte-Mecklenburg Public Library 
Reference, periodical and electronic resources to meet the needs of exporters, importers, students and others interested in international commerce, finance and economies. Overseas business directories, import/export regulations, business reports, foreign labor trends etc. On second floor of Main Library.
International House
1817 Central Avenue
Charlotte, NC 28205
Phone: 704.333.8099
Fax: 704-334-2423
Link: http://www.ihclt.org/
Promotes international understanding by serving as a center for diversity, advocating for people of diverse national backgrounds and facilitating professional and cultural programs.
Jacob’s Ladder Job Center
740 West Fifth Street
Charlotte, NC 28202
Phone: (704) 373-2256
Fax: (704) 373-2262
Link: Urban League of Charlotte
Assists unemployed and underemployed individuals to obtain and sustain a living wage. Services include mentoring, job readiness counseling, advocacy, resume and interview skills.
Jewish Family Services
5007 Providence Road
Charlotte, NC 28226
Phone: 704-364-6594
Fax: 704-364-6596
Link: Jewish Family Services
Provides a full range of services dedicated to the Jewish Community.
Johnston YMCA
3025 N. Davidson Street
Charlotte, NC 28205
Phone: 704-716-6300
Link: http://www.ymcacharlotte.org/
Classes in English as a second language.
Kinder-Mourn
1320 Harding Place
Charlotte, NC 28202
Phone: 704-376-2580
Fax: 704-376-0149
Link: Kinder-Mourn
The Grieving Children’s Program provides support to children and young people who have experienced the death of a family member or friend. Children learn to understand their experiences of grief, identify and explore feelings, and discover healthy ways of grieving. Individual counseling, play and art therapy are available.
Kindermusik
Charlotte, NC 28202
Phone: 704-343-2822
Link: Kindermusik
Music and movement classes for young children at several area locations. Call for information.
LDS Family Services
5624 Executive Center Dr.
Suite 109
Charlotte, NC 28212
Phone: 704-535-2436
Fax: 704-535-8116
Link: LDS Family Services
Private, charitable child placement agency which provides services for birth mothers, adoptive families and foster care for babies.
Legal Services of Southern Piedmont
1431 Elizabeth Avenue
Charlotte, NC 28204
Phone: 704-376-1600
Fax: 704-376-8627
Link: Legal Services 
Legal services for victims of domestic violence. Legal advice, representation and education in areas of consumer, housing, government assistance and family law. Their representation may include but is not limited to: government benefits, food stamps, social security, SSI, disability claims, unemployment, Work First, child care, protective services, housing problems, domestic violence, violence against children, drug use, HIV/AIDS issues, and consumer law.
Legal Services of the Southern Piedmont – Hispanic/Latino
1431 Elizabeth Avenue
Charlotte, NC 28204
Phone: 704-376-1600
Assistance, legal representation and landlord mediation for members of the Hispanic community.
Light Factory
1817 Central Avenue
Charlotte, NC 28205
Phone: 704-333-9755
Link: Light Factory
Free admission. Educational programs. Exhibits change frequently.
Little Wonders 123
113 Piper Station Drive
Suite 103
Charlotte, NC 28277
Phone: 704-752-1616
Little Wonders provides occupational evaluation and treatment focusing on fine motor play, gross motor, visual-perceptual and self-help skills as well as sensory processing. Certification in neurodevelopmental treatment (NDT); member of American Occupational Therapy Association. For babies and young children who have motor delay, cerebral palsy, sensory integrative dysfunction, Down’s Syndrome, neurological injury, atoxia, feeding difficulties, delayed play skills, hypotonia, hypertonia
Loaves and Fishes
P.O. Box 11234
Charlotte, NC 28220
Phone: 704-523-4333
Fax: 704-523-5901
Link: Loaves & Fishes
Loaves and Fishes is a network of emergency food pantries located at 16 different sites in Mecklenburg County. Individuals or families in emergency situations are referred by any human service worker or church pastor in the area. Clients are directed to the food pantry nearest them where they are given a week’s supply of nutritionally balanced food. Clients may be helped once every 60 days, except for pregnant women referred by a healthcare professional, in danger of delivering a low-birth weight or undernourished infant. In addition to food, Loaves & Fishes distributes formula, baby food, diapers, and various necessary baby items to referred clients. Call for more information.
Low Income Energy Assistance
Mecklenburg County Department of Social Services
301 Billingsley Road
Charlotte, NC 28202
Phone: 704-353-1336
Fax: 704-353-1642
Link: Low Income Energy Assistance
One-time payment to eligible families to help with heating bills. Applications are taken the first two weeks of November each year.
Lutheran Family Services
7901 Cedarbrook Drive
Charlotte, NC 28215
Phone: 704-536-9947
Link: http://www.lscarolinas.net/
Emergency shelter and long-term care/placement for children in the custody of the Department of Social Services.
March of Dimes
800 Briar Creek Rd., Suite BB201
Charlotte, NC 28202
Phone: 704-377-2009
Fax: 704-377-0950
Link: March of Dimes
The mission of the March of Dimes is to improve the health of babies by preventing birth defects and infant mortality. North Carolina ranks 45th among the 50 states for high rates of infant mortality. The March of Dimes carries out this mission through programs of research, community services, education and advocacy.
Matthews Help Center
119 N. Ames Street
PO Box 91
Matthews, NC 28105
Phone: 704-847-8383
Link: Matthews Help Center
Serves people of the Matthews area social and health programs and services and professional education. Non-emergency medical transportation, food pantry, thrift shop, emergency assistance with rent, utility bills and prescription drugs, special funds for other needs.
McDowell Street Center for Family Law
101 N. McDowell Street, Suite 100
Charlotte, NC 28204
Phone: 704-331-4774
Fax: 704-331-4778
Email: familylaw@perigee.net
Link: Center for Family Law
Provides domestic law services to low and moderate income persons unable to afford representation. Services include family law such as custody, child support, divorce and visitation.
Mecklenburg County Department of Social Services
301 Billingsley Road
Charlotte, NC 28211
Phone: 704-336-3150
Link: Department of Social Services
Family Intervention Services provides ongoing in-home child protective supervision to children at risk of abuse, neglect and dependency. Emergency assistance provides cash assistance and social work services to families in financial crisis who have at least one child under the age of 21 residing in the home.
Mecklenburg County DSS-TTY Line
301 Billingsley Road
Charlotte, NC 28202
Phone: 704-336-4756
Fax: 704-336-3361
Link: http://www2.ncdhhs.gov/dss/local/dir_meck.htm
TTY line for use of deaf clients wishing to reach the Department of Social Services.
Mecklenburg County Health Department
2845 Beatties Ford Road
Charlotte, NC 28202
Phone: 704-336-6464
Link: Mecklenburg Health Department
Education, preventative and treatment services to promote oral health. School visits, dental care for children from age 4 through 18. Direct line to information in Spanish. Interpreters for child health, maternity, WIC, family planning and prenatal care, including home visits where necessary.
Mecklenburg County Park & Recreation
5841 Brookshire Blvd
Charlotte, NC 28216
Phone: 704-336-3854
Link: www.parkandrec.com
This division provides recreation and leisure programming for culturally diverse groups with an emphasis on Latino and Asian citizens.
Mecklenburg County Youth & Family Services
720 E. 4th Street
Charlotte, NC 28202
Phone: 704-336-2273
Link: Mecklenburg Youth & Family Services
responsible for investigating all reports of children at risk of abuse or neglect. Responses include assessment, family intervention, case management, and adoption services.
MedAssist of Mecklenburg
601 E. 5th St., Suite 350
Charlotte, NC 28202
Phone: 704-536-1790
Fax: 704-598-4580
Link: MedAssist of Mecklenburg
Free or low-cost prescription medications to residents of Mecklenburg County who are not on full Medicaid. If on partial Medicaid, their caseworker must call. If Medicaid has been denied and they have proof, they can be served.
Methodist Counseling & Consultation Services
1801 E. Fifth Street
Suite 110
Charlotte, NC 28204
Phone: 704-375-5354
Link: Counseling & Consultation Services
Counseling & therapy in a Christian context.
Metrolina Food Bank
500 Spratt St. #B
Charlotte, NC 28206
Phone: 704-376-1785
Link: Metrolina Food Bank
Emergency food pantry for families in need.
Mint Museum of Art
500 South Tryon Street
Charlotte, NC 28202
Phone: 704-337-2000
Link: Mint Museum of Art
Changing exhibits of glass, pottery, textiles and other crafts. Classes for adults and children. Interactive web site for children.
National Alliance on Mental Illness
St. John’;s Baptist Church
300 Hawthorne Lane
Charlotte, NC 28204
Phone: 704-333-8218
Link: NAMI
Referral and support for patients and families, primarily adults. Reference library and educational meetings on topics relating to mental illness.
National Conference for Community and Justice
4822 Albemarle Road, Suite 240
Charlotte, NC 28202
Phone: 704-535-7277
Fax: 704-535-7714
Link: NCCJ
Promotes diversity in neighborhoods and schools through programming and strengthening awareness and appreciation. Interfaith programs and multicultural/ diversity workshops and training.
NC Careline-TTY Line
NC Department of Health and Human Services
2010 Mail Service Center
Raleigh, NC 27699
Phone: 877-452-2514
Fax: 919-715-8174
Link: http://www.nc-van.org/directory/wake/OfficeofCitizenServicesOmbudsmanProgra
TTY dedicated line for those with hearing disabilities helps access information about services from the NC Department of Health and Social Services.
NC Division of Child Development
NC Dept. of Health and Human Services
2201 Mail Service Center
Raleigh, NC 27699
Phone: 919-662-4499
Fax: 919-662-4568
Link: NC Division of Child Development
Oversees all aspects of child care services in North Carolina. Regulates and rates child care facilities. Responds to reports of illegal child care operations and allegations of abuse or neglect in child care facilities. Oversees the subsidized child care program. Administers Criminal Records check required by state law of all regulated child care providers. Website lists star ratings of licensed centers and has useful information for parents and child care providers.
NC State Department of Motor Vehicles
6016 Brookshire Blvd.
Charlotte, NC 28216
Phone: 704-399-8306
Link: NC Dept of Motor Vehicles
For auto license tags you must have proof of insurance, current inspection and taxes paid. Take driving tests here for driving license. To avoid waiting, make an appointment for the driving test. For locations of other Department of Motor Vehicle offices, check the blue pages in the local telephone book.
North Carolina Child Advocacy Institute
3109 Poplarwood Court, Ste. 300
Raleigh , NC 27604
Phone: 919.834.6623
Email: admin@ncchild.org
Link: North Carolina Child Advocacy Institute
Independent, non-profit, non-partisan, multi-issue organization influences public policy in favor of all NC children below the age of 18.
Opera Carolina
1600 Elizabeth Ave.
The Elizabeth Roddey Dowd Opera Center
Charlotte, NC 28204
Phone: 704-332-7177
Link: Opera Carolina
Professional opera company presents several productions each year. Special free performances for children in schools and other public locations.
Outreach Revival Church
2128 Remount Road
Charlotte, NC 28208
Phone: 704-391-0022
Food pantry and hot lunch from 10:00 a.m. to 2:00 p.m. on Wednesdays. Programming for neighborhood children on Saturday morning.
Programa Confianza
Charlotte, NC
Phone: 704-432-2466
Link: Programa Confianza
Helps Latin American women victims of domestic violence. Offers educational advice. A job bank is also available.
Programs for Accessible Living
5701 Executive Center Drive
Suite 320
Charlotte, NC 28212
Phone: 704-537-0550
Link: http://www.disability-rights.org/
Advocacy, training, information and support services for people with disabilities so they can achieve their maximum independence.
Public Library of Charlotte & Mecklenburg County
310 N. Tryon Street
Charlotte, NC 28202
Phone: 704-336-2725
Link: Charlotte & Mecklenburg Public Library
Introductory computer classes at many Mecklenburg County library locations. Check the Web site for more information
Quality Improvement Training
Child Care Resources Inc.
700 Kenilworth Avenue
Charlotte, NC 28204
Phone: 704-376-6697
Link: Child Care Resources Inc.
Child Care Resources Inc. provides several training programs for staff of childcare centers and family childcare homes to improve quality and raise the Star Ratings of the facilities. Smart Start of Mecklenburg County funds many of these programs.
Rape Crisis Hot Line
United Family Services
601 East Fifth Street-Administrative Office Suite 400
Charlotte, NC 28202
Phone: 704-275-9900
Link: United Family Services
The program also provides counseling for victims of violent crime and their families in working with the police, courts, and social service system.
Refugee Assistance
Mecklenburg County Department of Social Services
301 Billingsley Road
Charlotte, NC 28211
Phone: 704-353-1500
Fax: 704-353-1325
Link: Refugee Assistance
For refugees who do not quality for other programs, Refugee Assistance is available. This could be in the form of cash or Medicaid only. Benefit levels are the same as for other programs, but assistance is limited to eight months.
Register of Deeds – Mecklenburg County
700 East Stonewall Street
Charlotte, NC 28202
Phone: 704-336-2819
Link: Register of Deeds
County department maintains records of births and deaths within Mecklenburg County. Also maintains some patient medical records in accordance with federal and state laws.
Room in the Inn
Urban Ministry Center
945 North College Street
Charlotte, NC 28206
Phone: 704-347-0278
Email: info@urbanministrycenter.org
Link: Urban Ministry Center
Interfaith program provides emergency winter overflow shelter in community churches.
Salvation Army
534 Spratt Street
Charlotte, NC 28206
Phone: 704-334-4731
Fax: 704-333-4351
Link: Salvation Army NC
Emergency shelter, food and financial aid for women and families, disaster relief, sponsor of the Christmas Bureau. Family social services, child care for women in the shelter. Programs to elevate moral, physical, spiritual and social conditions. Emphasis is placed on the dignity of the individual.
Shelter Dental Clinic
534 Spratt Street
Charlotte, NC 28206
Phone: 704-334-0000
Link: Uptown Shelter
This agency provides free dental care to the homeless, mainly extractions for adults and preventive care for children.
Shelter for Battered Women
United Family Services
601 East Fifth Street-Administrative Office Suite 400
Charlotte, NC 28202
Phone: 704-332-2513
Fax: 704-944-0240
Link: United Family Services
24-hour emergency line is operated by United Family Services (a United Way program). Shelter and counseling are provided for battered women and their children.
Small Business Information Center – Main Library
Public Library of Charlotte-Mecklenburg County
310 N. Tryon Street
Charlotte, NC 28202
Phone: 704-432-0505
Link: Charlotte-Mecklenburg Public Library
Counseling on researching, starting, running and expanding a business. Also work with CPCC, Small Business Administration, Chamber of Commerce and other groups. Print and electronic resources, business planning software, videos and more.
Spirit Square Center For the Arts
130 NORTH TRYON ST
Charlotte, NC 28202
Phone: (704) 372-1000
Link: http://www.blumenthalarts.org/visiting/spirit-square
Cultural programs, performing and visual arts, and arts classes for all ages.
StoryPlace Web Site
Public Library of Charlotte & Mecklenburg County
310 N. Tryon Street
Charlotte, NC 28202
Phone: 704-336-2725
Link: https://www.storyplace.org/
This bilingual (English and Spanish) Public Library Web site has stories and interactive activities for young readers that both adults and children can enjoy.
Sudden Infant Death Syndrome Alliance
5504 Spearmint Drive
Charlotte, NC 28227
Phone: 704-846-9062
Link: http://www.firstcandle.org/
Counseling and support to SIDS parents, referrals, public education, research support and fundraising.
Support for Homeless Families with Preschool Children
YWCA of Central Carolinas
3420 Park Rd.
Charlotte, NC 28209
View Map
Phone: 704-525-5770
Link: YWCA of Central Carolinas
Helps address the parenting and family dynamic issues of homeless families dealing with the stress of unemployment, loss of residence, and day-to-day survival by providing transitional housing. Strengthens parents’ age-appropriate parenting with family life skills using the Nurturing Parenting Program curriculum, and one-on-one private coaching, case management, and mental health services.
TEACCH, Charlotte
5701 Executive Center Drive
Suite 108
Charlotte, NC 28212
Phone: 704-563-4103
Fax: 704-563-4112
Link: TEACCH- Charlotte
Assessment and treatment for autistic and communication-handicapped children; support services for parents.
ThinkCollege & Career Center
1230 Alleghany St
Charlotte, NC 28208
Phone: (704) 416-4232
Email: Think College
Link: Think College 
Open to all Charlotte-Mecklenburg students. Services include counseling, college application assistance, financial aid application assistance, SAT, ACT and PSAT preparation, workshops for students and parents, and scholarship searches.
Traveler’s Aid
Community Link
601 East 5th Street, Suite 220
Charlotte, NC 28202
Phone: 704-943-9490
Link: Community Link, Inc
Services particularly targeted to the homeless or those in risk of homelessness.
Tryon Center for Visual Arts
721 N. Tryon Street
Charlotte, NC 28202
Phone: 704-332-5535
Link: Tryon Center for Visual Arts
Art classes for adults only. Gallery of art by resident artists open Tuesday-Saturday 11-4, Sundays 11-5. Free.
United Family Services – Charlotte
601 East Fifth Street
Suite 400
Charlotte, NC 28202
Phone: 704-332-9034
Fax: 704-373-1604
Link: United Family Services
Individual, marital & family counseling, parenting classes, and domestic violence services.
Urban League of Central Carolinas
740 W. Fifth Street
Charlotte, NC 28202
Phone: 704-373-2256
Link: Urban League of Central Carolinas
Promotes economic self sufficiency among African-American families. Services include computer training, life skills, job placement, home buyer program, credit counseling, and workforce preparation.
Victim Assistance – Safe Alliance
720 E. Fourth Street, Suite 204
Charlotte, NC 28202
Phone: 704-336-4126
Link: United Family Services
Special emphasis on domestic violence protective orders and other legal support to protect victims and their children. Crisis intervention, information, advocacy, counseling and assistance with filing for victim compensation is available for victims and families of nomicide victims.
Vital Records
1903 Mail Service Center
Raleigh, NC 27699
Phone: 919-733-3526
Link: Vital Records
Issues birth certificates for those born in the State of North Carolina. At this time the fee is $10 for the first copy and $5 for additional copies. For more information look on the NC State website under “Citizen- “Vital Records.”
Women’s and Children’s Shelter
P.O. Box 331128
Charlotte, NC 28231
Phone: 704-334-4731
Link: https://www.salvationarmycarolinas.org/charlotte/get-help/salvation-army-ce
Temporary housing to homeless women and children, support, services and referrals.
Women’s Commission
700 N. Tryon St.
Charlotte, NC 28202
Phone: 704-336-3210
Link: Women’s Commission
Information and assistance regarding domestic violence, separation and divorce, discrimination, sexual harassment. Programs to increase employment skills and job access.
Work First
Mecklenburg County Department of Social Services
301 Billingsley Road
Charlotte, NC 28112
Phone: 704-353-1500
Fax: 704-353-1325
Link: Work First
Work First Family Assistance provides cash assistance and Medicaid coverage to families with minor children. Regulations require participation in work activities. State Child Support Enforcement locates absent parents if necessary and sets up a plan of support. Work First probvides recipients with basic education, skills training and supportive services such as day care, counseling, transportation and job referrals.
YMCA of Greater Charlotte
500 East Morehead St.
Suite 300
Charlotte, NC 28202
Phone: 704-716-6200
Link: YMCA of Greater Charlotte
Summer and after-school activities for children. Call for more information.
Youth Homes
601 E. 5th Street
Suite 330
Charlotte, NC 28202
Phone: 704-334-9954
Link: Youth Homes Inc.
Group homes and foster care program – generally adolescents or infants who require special services. By referral from Youth and Family Services or the community.
YouthNetwork, Inc.
601 E. 5th Street
Suite 460
Charlotte, NC 28202
Phone: 704-377-0602
Provides shelter and services for homeless, runaway and other troubled teens and pre-teens. Also provides parenting classes for families in crisis. The number listed is also a 24 hour hotline. Alternate phone #: 704-335-0203.
YWCA Central Carolinas
3420 Park Road
Charlotte, NC 28209
Phone: 704-525-5770
Link: YWCA Central Carolinas
Summer and after-school activities for children. Call for more information.
YWCA Uptown Child Care Center
Uptown Center
415 E. Fourth Street
Charlotte, NC 28202
Phone: 704-375-9922
Link: YWCA Central Carolinas
Non-profit childcare center provides quality care in an uptown urban location.